Call Center Team Leader [Vietnamese]

[Job ID: 11079HTTN]

Nội dung nghiệp vụ:

Report to Vietnamese Operation Manager at both companies
Assigned to OTA project (24-hour operation) at client’s site
Team structure: Supervisor -> 4 Leaders (including this position) -> 24 Customer Service Agents
Supervising a dynamic team to support the Client managed services to team members (CS agent -Tier 1) through roistering, monitoring, briefing, coaching, and others
Making strong assurance of cascading updates from Client to CS agents in timely and accurate manner
Taking decision about problems that occurred in the entire program that supports service Contact Center of the Client and its analysis
Flagging to Project Supervisor for any abnormalities in operation
Rendering best support and sharing best practices to agents for maintain up-to-par standard and work efficiency
Voluntarily taking inbound calls or digital contacts to support operation
Voluntarily making outbound calls to handle escalation cases
Taking part in improving quality of all units in CRM & CX within agreed development period
Making sure all team members are actively involved and work closely to achieve team and individual KPIs
Being responsible for updates product/program into system for customer service (function Employee Support)
Providing Activity Report as Team performance report daily, weekly and monthly bases
Attending Weekly Meeting with Clients to share insights and highlights of operation
Attending to ad-hoc tasks as assigned by Superiors or Client

yêu câù chuyên môn Giới tính(性別):
Học vấn(学歴):
Ngôn ngữ(言語):
Nghề nghiệp(職歴):
kiến thức(知識):
kiến thức PC(PC知識):
Nhân cách(性格):
Ngôn ngữ English:Business
Địa điểm làm việc Hồ Chí Minh
Thời gian làm việc Work in shift (6:00am - 2:00pm / 2:00pm - 10:00pm), shift time is changed every month, off one day per week (not fixed)
Lương 600 - 700 USD
Phúc lợi xã hội - y tế SHUI / Annual health check / Company trip
Tìm việc làm Bán hàng kỹ thuật (Giao Dịch Khách Hàng)
Dịch vụ khách hàng (Giao Dịch Khách Hàng)
Marketing (Giao Dịch Khách Hàng)
Bán hàng (Giao Dịch Khách Hàng)
Quốc gia Vietnamese

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